Effective versa SRS helpdesk from VersaDev (6-Jun-2008)
... versaSRS helpdesk from VersaDev offers flexible and scalable solution for managing
service requests or case management processes and providing cost effective solutions to end users and customers. VersaDev offers effective help desk, service ...
Web-based maintenance management software offered by Maintenance Connection (21-Apr-2008)
... asset tracking, inventory tracking, maintenance scheduling, purchasing, a comprehensive report writer and
service requests. Each of these features is available by the simple use of a web browser.Maintenance Connection is one of the technology ...
Astea favouring companies in the retail industry (30-Mar-2007)
... access to their service records through alliance customer portal, the user will give them a window into their
service requests, increasing customer satisfaction and lowering user’s costs for service.Astea Alliance addresses the complete ...
Astea provides field service for organisations (28-Mar-2007)
... can also be integrated with equipment diagnostic systems for fully automated solutions that initiate and prioritise
service requests and dispatch assignments to field employees’ PDAs without human intervention.Global time-zone support allows ...
Real-time access to view required information for customer support from Astea Contact Centre (7-Feb-2007)
... criteria (technician availability, skill level, experience, customer preference) Appointment booking to support
service requests Automated customer notifications via email, pager or fax and order updates with changing ETAs Decision support ...
The Standard Pieces of SEMI's Interface A (18-Jan-2006)
... specific SOAP/XML implementation.For an Interface A client to establish a session where it may use E125 or E134
service requests, the client must provide credentials and be authenticated. The equipment also must be in the "Allowed Session ...
Repositories viewed as security link for Web services (16-Jan-2006)
... UDDI (Universal Description, Discovery and Integration) has lagged development of early Web services standards for
service requests and descriptions. However, as Web services deployments get past the pilot stage, interest in registries has grown ...
Targeted DSPs take aim (11-Jan-2006)
... FAQs, device and IP support, design-software support, and mySupport, with which users can create, view, or update
service requests and manage software subscriptions or IP licenses. The Cyclone II DSP-development kit to assists developers with ...
A simplified approach to customer service (2-May-2002)
... manufacturers, more flexibility when quoting prices to customers, sending email to customers and scheduling field
service requests.Providing discounts for product ordered in large amounts is simple with a new quantity based pricing ...
Development solution delivers competitive advantage (5-Feb-2002)
... marketing and service professionals will now have access the critical information they need to handle
service requests with greater efficiency and influence future product development.Connecting customer feedback and service data combined with ...