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Signet wins national customer service award

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article image Signet won in the National Medium-Sized business category at the Australian Service Excellence Awards

Signet has once again been honoured at the Australian Service Excellence Awards, winning in the National Medium-Sized business category for the second time.

Organised by the Customer Service Institute of Australia (CSIA), the national awards program is viewed as the highest national achievement for the provision of customer services, operational excellence and quality management. Signet was the only Australian company operating in the manufacturing and distribution industry to win an award at the event.

Signet General Manager John King said the win was testament to Signet’s continuous improvement effort to provide quality customer services rivalling some of Australia’s largest organisations. When customer service is usually the first casualty of a tough business environment, Signet has gone ahead and invested in new ideas and innovations to add real value for customers rather than scale back on its customer service efforts.

Mr King noted that over 700 businesses were up for nomination across all sectors and industries, reflecting the highly competitive Australian business landscape, and necessitating greater effort from businesses to become customers’ first choice.

The award winners were chosen from Australia’s most successful customer service organisations with winners also including Telstra, Sunsuper, American Express and Reload Media.

Leading packaging and consumables manufacturer and distributor Signet continues to drive stronger relationships with customers by blending new technologies with traditional customer service strategies.

According to Mr King, Signet employs the latest technology to keep the company at the forefront of customer service delivery. For instance, the company launched the next version of its Online Store this year enabling access across desktop, tablet and mobile devices.

Signet supplies packaging and consumables to many industries including warehouse and distribution, manufacturing, safety, construction and mining sectors as well as agriculture. 

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