With Salesforce CRM Software, you can have a modern, multichannel service operation up and running in weeks. A system that connects every channel, through the internet - known as cloud computing. And as you grow or change, your systems will evolve right along with you.
Salesforce CRM For Call Centers and Support Teams
Salesforce CRM has become the fastest-growing application among call centers and support teams of all sizes.
The Customer Relationship Management software application provides the following components:
- Customer Portal: Join the Conversation Online
- Call Center: Make Every Agent Successful
- Knowledge Base: Find Just the Answer You Need, and Nothing You Don’t
- Force.com: A Single, Cloud-Based Platform for Constant Change
Customer Portal Cloud Computing
- Don’t be satisfied with mere call deflection and self-service
- Engage your community in online conversation and turn customers into evangelists
Call Center Cloud Computing
- Happy agents mean happy customers
- The simplicity and power of Salesforce CRM give your agents everything they need to be productive and successful
Knowledge Base Cloud Computing
- Find Just the Answer You Need, and Nothing You Don’t
- Deliver the right answer the first time, every time, through both call center and web self-service channels
Force.com Cloud Computing
- A Single, Cloud-Based Platform for Constant Change
- Meet changing customer needs of anytime, any channel service
- React to evolving business demands with the speed, flexibility, and scale of the world’s most trusted multitenant platform
CRM Cloud Computing from Salesforce
- “Cloud computing” is a new model that dramatically changes how people build and run business applications. It eliminates the costs and complexity of buying, configuring, and managing the hardware and software needed to build and deploy applications
- Applications are delivered as a service over the Internet (the “cloud”)
- Salesforce.com’s CRM applications leverage this model and have been deployed to more than 55,400 companies since 1999