Home > Australian field force automation provider Retriever Communications expands into US market

Australian field force automation provider Retriever Communications expands into US market

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A global provider of mobile field force automation, Retriever Communications announces its entry into the US market with the establishment of national headquarters in Sugar Land, Texas.

Retriever’s Mobile Enterprise Application Platform (MEAP) functions as an alternative to standard, inflexible field service management point solutions, enabling enterprises to deploy any device running the iOS, Android or Windows Mobile operating systems including tablets, rugged PDAs and smartphones for their mobile workforces.

Retriever addresses the dynamic work environments of field workers by integrating customised solutions and broad functionality with the ability to easily switch from one mobile operating system to another. Retriever automates workflow, eliminates paperwork, reduces billing cycles and increases visibility and control over field workers, increasing revenue for service providers and improving service for the customer.

According to Mary Brittain-White, co-founder and CEO of Retriever Communications, the company is entering the US market during a new era in mobile collaboration with their 12+ years of experience in the mobile cloud making them a fit for the US. Heavily focused on iOS and Android, the US has an aggressive lead in adopting cloud technologies.

Robert Gunn, business development director, North America explains that today’s mobile supervisor needs the option to dynamically manage his workforce from a device rather than centralising job processing through a call centre.

Retriever addresses the weaknesses of HTML5, which is intuitive and a fit for B2C apps, but prohibitive in a complex field worker environment. Without a database, field workers using apps built on HTML5 have very limited ability to work offline.

On the other hand, Retriever can be easily tailored by businesses to enable true mobile field collaboration within vertical markets. The Retriever platform allows offline work with a local GUI delivering a rich experience. By moving field force automation tasks from the IT department to the field, Retriever empowers the mobile worker to do more in less time. 

Additionally, Retriever integrates with any backend system and is offered in both SaaS and licensed software options.  

Retriever’s customers include BP, Emerson Power, Foster's Beer and Otis Elevators as well as many utilities, oil and gas, manufacturing companies and risk-averse government entities worldwide.

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