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Honeywell opens new interactive customer demonstration centre

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Honeywell Process Solutions has opened a new Customer Experience Centre (CEC) at its global headquarters in Houston, USA.

Honeywell’s new, interactive demonstration centre aims to give its industrial customers a glimpse into the future of managing their manufacturing operations by bringing to life many of the newest high-tech innovations in the oil and gas, refining, petrochemicals, mining, power generation, pulp and paper, and other industries. The $5 million CEC will be a destination showcase site for Honeywell’s customers from process industries throughout the world.

One of the highlights of the CEC is a plant control room equipped with Honeywell’s Experion Process Knowledge System (PKS) Orion console. The console is a completely new interface that integrates larger screens, touchscreen displays, mobile device capabilities and other technologies to better assist plant operators responsible for running some of the most critical and complex manufacturing facilities in the world.

According to Olivier Biebuyck, global vice president of marketing and strategy, Honeywell Process Solutions, talking to customers about a new technology can only achieve limited outcomes. By physically showing the systems, Honeywell aims to educate and inform their customers about how the technology can improve the safety, reliability and efficiency of their plants.

CEC highlights include field instrument technologies such as smart transmitters used to monitor pipelines and deliver more-relevant information to operators in the control room, as well as to mobile operators. The centre also demonstrates how Honeywell safety, physical and cyber security systems can be fully integrated together within facilities to achieve the highest level of asset protection, in addition to advanced software that helps manufacturers design their processes, train their operators and optimise daily operations.

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