Yokogawa Australia have received an award from Frost & Sullivan for customer service leadership in the mining industry. The 2009 Frost & Sullivan Australia and New Zealand customer service leadership award for automation and software solutions in the mining industry recognises excellence in responding to customer needs, focusing on customers’ long and short-term profitability goals, and tailoring products or services to suit the specific needs of individual customers.
To determine the winner of the award, Frost & Sullivan tracked industry participants and monitored their customer service on an ongoing basis. Yokogawa Australia were selected on the basis of research, including customer interviews. The criteria used to determine the market leader included product quality, after sales service and technical support, training, delivery time and overall rating for customer service.
According to Yokogawa Australia, their equipment is installed in harsh operating conditions and their service and support teams work on remote customer sites. Their control systems operate without downtime.
Yokogawa Australia have been acknowledged by Frost & Sullivan, winning the 2008 Asia Pacific distributed control system company of year and the 2008 market leadership in distributed control system in Australia and New Zealand.