While quality tyres remain the core business for Solid Plus, the company has chosen technical innovation to help them serve their customers better.
The investment in technology is paying off for Solid Plus with a growing number of accounts that include Australia’s largest airline, Australia's largest manufacturer and distributor of structural, rail and steel products as well as Lencrow Group, a leading Australian materials handling company.
Solid Plus has established itself in the industrial/ forklift tyre service industry through technical innovation, revolutionising the industry by conducting much of its operations online in an automated manner that benefits both their business and the customer.
Key digital features of Solid Plus’ tyre solutions:
- Online ordering minimising mistakes such as sizing
- Online quoting by the customer
- Online reprinting of invoices
- KPIs recorded for each job
- Invoicing the customer onsite instantaneously at job completion
- Tailor-made IT programs for each individual customer
- Online fleet monitoring, Live 24/7 with Cents Per Hour (CPH) figures per forklift
- Online reporting
The success of this initiative has filtered down from the corporate decision makers who save valuable time and money to the busy press operator, ensuring the forklift driver is a happy end user. Peter Luggerman, a press operator at Solid Plus explains that having a paperless system, which allows them to invoice on the spot enables time savings, minimises customer downtime and lets them move on to the next job.
Ross Grossick from Lencrow Group, a leading materials handling company lists out the advantages of working with Solid Plus including instantaneous billing and real-time costing, which has positively impacted their customer service and cash flow.
Solid Plus is a quality-endorsed IS09001 Australian owned and operated organisation with exclusive distribution rights for many tyre brands across a wide range of pneumatic and solid forklift tyres. With operations and distribution centres in every Australian state and a national dealer network of 186 independent service centres, Solid Plus delivers same or next day solid tyre pressing service and an exchange wheel system for remote areas.
Tyres4U is the parent company of Solid Plus.