Solid Plus is a quality-endorsed IS0 9001 Australian company that specialises in the distribution and service of industrial and forklift tyres. The company has exclusive distribution rights for multiple tyre brands and has established operations and distribution centres in every Australian state in addition to a national dealer network of 186 independent service centres.
While quality tyres remain the core business for Solid Plus, it’s the technological innovation that is making this business a major success.
Henk Van Diggele, the GM of Solid Plus says, “Back in early 2008 we put ourselves in the customer’s shoes and asked ourselves, what is going to make their (the customer’s) life easier? What can we do so we both benefit from this relationship?”
“The answer to the question was a big technology project handed to the CIO with justified benefits and an end result that would make any business with forklift and industrial tyre operations happy.”
Two years later, the project is paying off with a growing number of accounts that include Australia’s largest airline, Australia’s largest manufacturer and distributor of structural, rail and steel products as well as the Lencrow Group, a leading Australian material handling company.
These businesses now have a strong mutually beneficial relationship with Solid Plus that is additionally strengthened by the assets of technology.
Key digital features of the technological solution include:
- Online ordering to minimise mistakes such as sizing
- Online quoting by the customers themselves
- Online reprinting of invoices
- KPIs recorded for each job
- Invoicing the customer onsite instantaneously at job completion
- Tailor-made IT programs for each individual customer
- Online fleet monitoring – Live 24/7 with Cents Per Hour (CPH) figures per forklift
- Online reporting
All Solid Plus forklift tyre service trucks right across Australia are fitted with GPS navigators and tracking devices so customers are kept in the loop regarding arrival times.
“It’s a little ironic that our business has a focus on compact, reliable, durable and performance based tyres and that we have applied the same principles to our technology,” said Gil Mayhew, CIO at Tyres4U, the parent company of Solid Plus.
Customers receive accurate real-time invoices direct to specific accounting staff, detailed records are kept and the customers can manage much of their account online.
The success of this initiative has filtered down from the corporate decision-makers who save valuable time and money to the busy press operator, ensuring the forklift driver is a happy end user.
This point has been emphasised by Peter Luggerman, a press operator at Solid Plus, “At Solid Plus we are committed to delivering on time, so having a paperless system where we are able to invoice on the spot through a simple tap on my device gives me one less thing to worry about. I can concentrate on the service and then get to the next job hassle-free, minimising any customer downtime.”
Solid Plus is cementing itself in the industrial and forklift tyre service industry through technical innovation. It is revolutionising the forklift tyre industry by conducting much of its operations online in an automated manner that benefits both their business and the customer.
Ross Grossick from Lencrow Group, a leading material handling company says, “Solid Plus billing is instantaneous; we get real-time costing, we invoice our customers momentarily and the difference in our cash flow is now 20-30% better.”