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Cloud-based field service management solution introduced by Trimble

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Trimble Australia will soon launch a new cloud-based field service management solution that has been designed to assist in the management of fleet productivity.

Trimble GeoManager WorkManagement is a fleet management software solution that provides on-demand visibility into vehicle and mobile worker utilisation.

For routing, scheduling and dispatch, Trimble WorkManagement makes it easy for organizations to:

  • maximize the mobile worker's schedule
  • provide better customer service
  • increase productivity; and
  • reduce overall operating costs.
Senior Research Analyst for Aberdeen Group, Sumair Dutta, explains that recent research demonstrates that almost 50% of best-in-class field service organizations look to establish better visibility into their field resources as a way to drive more effective scheduling and boost overall service productivity.

Trimble WorkManagement enables service-based organisations to better plan, track measure, communicate and execute mobile work. Dispatchers are able to use intelligent tools supplied with the system to manage teams of mobile workers, and to monitor their progress against actual plans for the day.

This assists in effectively resolving daily complications that may arise, such as sick drivers, changes to appointment times, emergency trips or route overruns.

Bryn Fosburh, Vice President of Trimble Mobile Solutions, notes that by leveraging a cloud-based field service management solution such as WorkManagement, organisations of all sizes can easily deploy scheduling and dispatch solutions, without the associated upfront costs of a local IT infrastructure.

"In addition, Trimble WorkManagement is unique because it visually depicts the real-time impact of changing schedules. When facts are presented, our customers can make informed decisions and better manage incremental jobs to streamline their operations," he adds.

An early access program is now available for existing Trimble fleet management customers interested in adopting the WorkManagement field service management solution. The company expects the software, and the optional Web Services component to be available in the second quarter of 2011.

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