Leading supplier of transport and logistics solutions Translogix Software has entered into a partnership with freight warranty specialists FreightWise to enable TransLogix customers to add FreightSafe warranty services to their standard offerings.
FreightWise offers a unique warranty service, which allows logistics companies to compensate their customers in the event that goods are lost or damaged whilst in transit.
Under this new arrangement TransLogix customers will have the opportunity to offer warranty as part of their standard offerings, effectively improving customer service and creating a new revenue stream.
FreightWise Business Development Director Jonathan Bass explains that FreightWise will administer the program on behalf of the freight provider so they can get on with their job of managing freight. FreightWise’s service gives freight providers and their customers an extra level of reassurance in resolving issues.
By embedding the FreightSafe warranty offering in its flagship Sapphire Transport Management Solution, TransLogix has made it possible for customers to manage warranty claims without adopting an extra layer of administration or having to invest in extra software and with a minimum of training.
According to Ralf Moller, Sales and Marketing Manager for TransLogix, this partnership will enable them to equip Sapphire users with the capability to boost customer service levels by deploying the FreightSafe warranty without the complexity usually associated with standard insurance or warranty services.