Toyota Material Handling Australia introduces a new smartphone application to enable faster and easier logging of service requests. An Android version will also be available for non-iPhone users.
The TMHA Service iPhone app directs service requests by email straight to the national service manager and TMHA marketing department for action by the nearest branch.
Customers can even include a photograph of the unit or item that requires service.
TMHA general manager - service, Stephen Barnes explains customers will be able to log service breakdowns on their mobile telephone touchscreen. Customers can log faults by brand, type of forklift and type of fault, allowing the service technician to arrive at the customer's premises forearmed with this information and better equipped to diagnose and fix the problem.
TMHA expects the new service app to provide quicker logging of service requests, further raising Toyota's industry-leading customer service standards.
The TMHA Service iPhone app is easy to set up and use, beginning with a one-page customer profile registration. Once registered, users follow a straightforward procedure to log a service with four sections: forklift information, service required, request details and upload photo (if required).
Each of the four sections is contained on one page and has easy-to-use menus. The request details page has drop boxes for brand, unit number, fleet number and a general screen for comments. An additional screen provides the nearest service centre according to the customer's postcode, and a button for TMHA's after-hours telephone number.
Operating a national network of 15 company-owned service centres and more than 270 mobile service vans, TMHA has set the Australian benchmark in service technician training for the last three decades.