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Three questions to ask CMMS software vendors

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article image The CMMS software must be customisable to the business’ specific needs
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Before investing in computerised maintenance management systems (CMMS), Techs4Biz Australia advises businesses to conduct a complete research of available solutions in the market.

With the availability of several CMMS software packages in the market, selecting the right solution for any business can be a complicated process. It is important to evaluate specific offerings of CMMS software vendors before arriving at a decision. It helps to know what to ask the vendor when evaluating any particular CMMS software.

Can the solution be tailored?

Several vendors offer CMMS software as ‘out-of-the-box’ solutions that may be cheaper but not suitable for the specific needs of the buyer. A CMMS software suite should be customisable so that the company’s maintenance systems can be quickly and easily transitioned to an electronic system.

It is important to find out whether the solution can be customised, whether customisation is part of the quote, and if not, whether there will be an additional charge. Most basic CMMS software solutions are available at an affordable price with customisation charged at an additional high rate.

Does the vendor offer a ‘hosted service’?

In addition to the cost of the CMMS software, a company will also have to pay for expensive server time to run the application. Some vendors offer a ‘hosted’ solution whereby the hosting is carried out for a monthly fee. Before investing in a CMMS package, companies are advised to weigh up the costs and benefits of each solution and decide on the number of assets they wish to track and whether they can affordably set up and maintain the right infrastructure.

How to get support and how much does it cost?

Support is an essential component of the whole decision-making process that goes into the selection of a good CMMS suite. Getting timely support after implementation helps keep the downtime low for companies. It is important to know the nature of support offered and whether the support is part of the quote or available at an additional charge. Most CMMS software suppliers will offer telephone and email support during business hours but may charge a fee at other times.

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