TUSC Computer Systems is an independent software services company which specialises in service management solutions. TUSC Computer Systems' service management solutions help companies to achieve the goal of end-to-end control and visibility of the services they deliver to their customers over their networks. Service management solutions provided by TUSC Computer Systems include IT, telephony, gas, water and electricity.
TUSC Computer Systems is the one of the largest independent IT service management (ITSM) solution provider in Australia. IT Service Management (ITSM) solution provided by TUSC Computer Systems is a proven solution that transforms IT management from a reactive, component-level approach to a centrally managed service oriented environment. IT Service Management (ITSM) solution enables the alignment of IT and business objectives and the assurance of specific performance and availability for business-critical services.
The IT Service Management (ITSM) framework is based on the IT Infrastructure Library (ITIL), a comprehensive documentation.
TUSC Computer Systems also provides Integrated Service Desk solution which is a perfect combination of best-practice ITIL processes, best-of-breed technology and cultural transformation. TUSC Computer Systems' Integrated Service Desk solution improves the predictability of business-critical services and operating efficiency.