What would be provided if it is a Warranty claim?
We will pay for local technical support where ever possible to rectify the problem. If spare parts are required, we will send them from our Australia/New Zealand base. We will send the spare parts from Japan by courier if not available locally. If the repair cannot be done by a local technician, then the sushi machine may be required to be sent to our Service Centre in Melbourne. The cost of freight is to be shared between customer and Sushi Machine.