How would a customer make a warranty claim?
The customer should inform our office immediately (by phone call, SMS or email) upon noticing any activity or performance of a sushi machine that is not conforming to the specification as stated in the Operation Manual. However, if the error is cause by an Operator’s failure to follow the instruction as stated in the Operation Manual, then, it would not be considered a warranty claim. Some simple steps are to be followed when calling or emailing for service….Before contacting us, please check that if there is an Error Code, then, refer to the Operation Manual where the solution is provided. If the problem cannot be found in the Operation Manual…then, first identify the model and serial numbers of the sushi machine…this can be found on the name plate. Secondly, provide your details….contact person, company name, phone/mobile email address. Thirdly, explain the symptom…example…’the slide tray moves in but does not comes out’ or an Error Code ‘EE’ appears etc. We will review and advise further. From our experience, most problems are Operator related and could have been solved by referring to the Operation Manual.