Sullair Australia has launched a National Customer Response Centre (CRC) to provide their customers with superior service and address their queries on compressed air solutions.
Expanding on the original customer service centre, the new Sullair Australia CRC will be operational by June. The new CRC will be a valuable asset to Sullair Australia’s customers by providing prompt, up-to-date customer service, technical support and service bookings.
Located at the company’s headquarters in Dandenong, Victoria, the CRC centralises the company’s service scheduling, technical support, sales, customer satisfaction, parts and engineering enquiries through one national phone number.
Melissa Thompson, CRC Supervisor, Sullair Australia comments that in addition to answering all incoming phone calls nationally, the CRC will handle the scheduling of service work and also make outbound phone calls to customers for service reminders.
The National Customer Response Centre will employ advanced technology, including improved telephony and Customer Relationship Management software. Customers also get the benefit of speaking to a real person with the CRC ensuring that every call is heard and every customer given the best service.
Lines will be open between 7.30am and 7pm Melbourne time. Calls thereafter will be directed to a mobile number for the relevant technician in that area, branch or state for emergency after-hours service, says Thompson.
In addition to the head office and service division in Melbourne, Sullair Australia has six branches nationwide in Perth, Adelaide, Brisbane, Mackay, Sydney and Newcastle.
The Sullair service team is equipped with handheld devices for processing customer transactions immediately onsite while all service vehicles are tracked by GPS, enabling more efficient scheduling and route management by the CRC.