Smartpath Asset Management is a web 2.0 asset and maintenance management as well as Help Desk software company.
The company has joined forces with NEC Australia as part of its fully integrated Software-as-a-Service (SaaS) suite launch.
Applications Net, available online through NEC's 240 channel partners will offer small-to-medium businesses (SMBs) a one-stop shop for a low-cost, low-risk approach to using enterprise level software including asset, HelpDesk, voice, CRM and contract management among others.
Loc8 HelpDesk available through Applications Net provides a centralised and extremely powerful solution to IT service support so that each incident and problem is analysed to determine its root cause to prevent similar problems in the future.
Loc8 HelpDesk also improves operational efficiencies and streamlines processes such as call duration times to help save money.
Tying into Smartpath's Loc8 Asset Management solution, it is packed with features such as clean, logic-driven user interfaces and is easy to set up as well as use.
The solution allows users to log calls and manage incidents for those assets and helps manage any asset in a business from procurement to disposal.
"We are proud that our Loc8 Asset Management and HelpDesk SaaS solution will join a best-of-breed group that includes NEC, Microsoft and salesforce.com," said David Hodges, Managing Director at Smartpath.
"We expect strong demand among small to medium businesses for Loc8 via Applications Net given the model is the first fully integrated SaaS suite of enterprise products available in Australia."
Davide Iacovitti, Product Manager Applications and Content, NEC Australia said, "NEC is proud to welcome Smartpath on board the Applications Net. Smartpath will provide solutions for SMEs to improve their business operations and support functions as well as simplifying and centralising their asset management. As an Australian-based company, Smartpath can provide localised expertise and solutions for these offerings, which we see as highly important to our channel. We're focused on offering the best Australian and global solutions to meet the needs of our customers and Smartpath certainly meets that criteria."
Smartpath first launched its Software-as-a-Service in August 2007 and counts Rio Tinto, Spotlight Stores and Spotless Services among its SaaS user base.