Signet won the National CSIA Australian Service Excellence Award for Best Medium sized Business at the National Customer Service business awards.
Signet was chosen to receive the prestigious award over 700+ service professionals from Australia’s leading national companies. The company was recognised alongside many well known brands such as Telstra, Queensland Rail, Optus, AMP, Hewlett Packard and American Express for their exceptional customer service efforts.
The Australian and privately owned business Signet has been manufacturing and distributing packaging, safety and cleaning supplies nationally for over 40 years.
Having won the state-based award three years in a row, Signet General Manager, John King attributed the national win to the high level of commitment displayed by the whole team in raising the bar on their service.
He explained that the Signet team ensured the voice of their customers was heard and that they understood what each of their service promises meant.
Signet customers can also view the company’s performance against each of their Customer Service Charter promises on their website.
In his acceptance speech, John King said that Signet’s success as a business has rested largely on how the company interacted with their customers, adding that winning the award three years in a row and to have their Service Charter recognised shows their passion for customer service.
Continually benchmarking every year, Signet works closely with CSIA to ensure their passion for high quality customer service leads to best practice.