Signet won the state award for medium-sized business in Queensland at the National Customer Service Business Awards held recently.
Signet, an Australian and privately owned business was chosen from amongst 600 service professionals from Australia’s leading companies.
Also winning the Customer Service award for the second year in a row, it is the first time Signet has taken out both categories for Best Queensland Medium-Sized Business as well as Best Customer Service Professional of the Year.
Katrina Ludewig, who works as Corporate Account Manager with the company attributes the victory to the high standards Signet has in place.
She says that good customer service has always been part of the organisational culture, with the company always going the extra mile, be it in a follow-up call or just keeping their customers informed.
Although not widely known to consumers, the company beat many leading Queensland firms to win again. The medium-sized business has had over 40 years’ experience dealing with customers throughout Australia, and has recently expanded its reach into the Education and Healthcare markets.
The award follows a detailed audit of the business practices of the organisation by the Customer Service Institute of Australia.
Judges evaluate the customer service procedures conducted by the operations team and those who have been selected are invited to make a 20-minute presentation to the national judging committee.
Upon accepting the award, Signet General Manager John King was proud of how far the company has come.
He says that winning the award two years in a row and to have one of their employees also win shows their passion for customer service.
Since winning the award last year for the first time, the company has expanded its range of products with three new catalogues making the ordering experience with Signet as easy and straightforward as possible.
Using their win as a benchmark, Signet will continue to work with CSIA to ensure that their passion for high quality customer service leads to best practice.