SAGE Accpac has announced the immediate availability of the latest version of its award-winning customer relationship management (CRM) solution, Sage Accpac CRM version 5.8.
Offering feature-rich sales, marketing and customer support automation for small and mid-sized businesses, version 5.8 enhancements expand on the Sage Accpac CRM traditions of fast deployment, easy feature configuration and flexible data integration with the introduction of new end-user dashboard options, improved data management capabilities and extended system administration features.
Sage Accpac CRM is the only mid-market CRM solution available today that allows organisations to choose either an on-demand or on-premises deployment and provides the ability to migrate between them in order to accommodate an organisation's changing business needs and IT resource constraints.
Enhanced Sage Accpac CRM dashboard capabilities allow users to create custom dashboards that contain the information most relevant to their daily workflow.
Dashboards can include a variety of data components such as favourite reports, embedded charts with drill-down capabilities, saved data searches, customer snapshots, lists of hot leads, high priority customer support issues and more.
Users can create multiple dashboards to track metrics and key performance indicators that provide the visibility they need to improve their sales, marketing or customer care operations.
Sage Accpac CRM's data management capabilities include improved data imports and conversion, report organisation and list management. The new contact import feature is designed to better support businesses that market and sell to end consumers.
The enhanced lead-to-opportunity conversion capability retains all historical communications for improved data tracking.
The new report management feature introduces custom report categories for better report organisation and easier information sharing.
Users can group frequently used reports in a "My Favourite Reports" category or access reports directly from a personal dashboard.
The enhanced target list feature converts key lists into CSV files in the document library for expanded list management.
Enhanced Sage Accpac CRM system administration capabilities include new default templates that allow system administrators to quickly create new user profiles from existing baseline security and role-based settings.
New monitoring features allow managers to measure system usage at team or individual user levels.
Usage reports include historical session duration, user activity, access methods and more.
New log-on features include configurable ID and password strength checks to ensure system security.