Siemens PLM Software , a business unit of the Siemens Industry Automation Division and a leading global provider of product lifecycle management (PLM) software and services, today announced the appointment of Phoenx PLM, EnDuraSim and ADA CADPartners as new reseller service partners to significantly strengthen its customer-service and technical resources across Australia.
Siemens PLM Software appointed these highly experienced partners following an extensive review to identify ways to enhance customer support and expand regional resources.
In addition to appointing new resellers, Siemens PLM Software also increased its local professional capabilities by bringing on board a new professional services team led by a senior regional director for Australia and New Zealand.
Siemens PLM Software reseller service partners and customers will also gain access to a globally ranked, technical regional support centre. The telephone support centre will operate during Australian business hours.
Siemens PLM Software will also have a local support account manager dedicated to partner and customer needs.
“Siemens PLM Software is committed to using our channel-centric strategy to continually enhance customer access to our industry-leading PLM technology,” said Rajiv Ghatikar, vice president and general manager, ASEAN/Australia, Siemens PLM Software.
“The new appointments, dedicated customer-support and service initiatives expand our reach and execution capability to help customers leverage PLM to capitalise on growing market opportunities.”