Tour 39 of the Sensor Solutions Tour focuses on professional maintenance services provided by Sick to ensure maximum availability of emission measurement technology for cement producers in India.
Sick: a strong service partner
Plant efficiency and availability are two critical drivers of the manufacturing industry. In addition to plant efficiency round the clock, the availability of facilities is a decisive criterion for the operator.
Equipment reliability and post-installation service influence buying decisions. High quality emission measuring systems especially demand a well-balanced maintenance contract to ensure their continuous availability.
The purchase of efficient CEM systems from Sick for gas analysis, dust and flow measurement as well as for the evaluation of emission values means half the battle for cement producers for a reliable emission measurement solution.
The other part is a custom-made service package to ensure high availability of the systems of more than 95%.
Sick offers individual service packages that are customised to specific equipment and manufacturing requirements to ensure cement producers in India have their emission measurement and operating costs under control.
Sick’s service packages
In this particular instance, Sick offered a customised service package to a cement producer in collaboration with CHEMTROLS, their local representation in India.
The scope of the service package included commissioning, regular maintenance, technical support and device training for the customer to ensure high and continuous availability of the emission measurement system. Regularly maintained measuring systems have lesser breakdowns and long downtimes can be prevented.
Having a local team to service the maintenance package offers distinct advantages for the customer.
The expertise of the Indian service team allows them to take care of short-term service orders. This means short reaction times, which are especially important in an emergency.
All necessary spares and replacement parts are also locally available on hand. Additionally, intelligent spare parts stocking combined with professional training and advice provided to the customer’s team by CHEMTROLS enables the customer to carry out easy service operations.
Key features of Sick’s service packages
- Professional and regular maintenance operations minimise downtime
- High quality standards of service
- Professionally-trained service technicians with customer-specific qualifications
- Local service base enables short reaction times
- Troubleshooting, diagnosis and repair of defects including functional checks
- Support to avoid breakdowns
- Fast and uncomplicated supply of spare parts