AS a result of a major expansion to its existing motor repair capabilities, Rockwell Automation Australia's Remanufacturing Centre is now servicing ac, dc and servo motors of all brands.
Based at the company’s headquarters in Melbourne, the remanufacturing centre is a hub for the company's 26-strong nationwide distributor, network and technical repair expertise for even the most remote locations.
Since the commencement of its 25 year history, the remanufacturing centre has been recognised as a centre of excellence for the repair and maintenance of Allen-Bradley and Reliance products.
"Customers have been relying on us for this type of service for years," said Rockwell Automation Australia Asset Management Business Manager, Chris Baker. "By leveraging our established capabilities and associations with local and international technical service providers, we can now offer the same level of service and support on all ac, dc and servo motors."
According to Chris Baker, 17 technical and logistics experts are on-hand and dedicated to providing a high level of support for repairable assets.
"The distributor provides the key customer contact," he said. "The remanufacturing centre provides an important resource that each distributor can offer its customers."
The remanufacturing centre is an ISO 9001/2000 certified facility and does more than just reduce maintenance costs. It provides fast turnaround, inclusive of a 12-month warranty agreement for all repaired products.
"Through growth and diversification, we now have this capacity to service non-Rockwell brands. We're hoping to ease the burden on our customers by providing one point of contact for all support needs," said Mr Baker.