Retail E-vironment provides suppliers and retailers with a range of products and services to assist them to achieve greater retail performance.
Retail induction programs provide the necessary tools to implement a sustainable retail training programs for new or existing staff members.
Retail induction programs from retail e-v are part of the achieving retail potential (ARP) suit of training programs.
Managing staff in the retail industry presents one of the large challengers for store owners.
Not only do you need to have good product range, the right store location and attractive store, you also need to have staffs good in sales, merchandising and of course customer service.
The front counter of a retail store is the critical area of the store. It is this area that is either a make or break when it comes to converting stock into sales.
The retail industry has a reputation for high staff turn-over. For employers having to deal with transitional staff, how do they up-skill new staff quickly, educate them on your own specific business operation, but retain this valuable knowledge across the business.
Current retail induction programs issues:
Retail induction programs within some retailers are quite adequate. However in many other cases, induction usually consists of an introduction to an existing employee, and some time spent working by their side to learn the basics.
Problems quickly occur when the trainer either does not have the time to train the new employee in detail, or passes on less than desirable skills or techniques that adversely affect store retail performance.
The opportunity to improve skills and develop a positive staff attitude is lost, and this may show up later in staff turnover, and lost sales opportunities.
Retail staff training common issues:
- Access to quality training material that suits your business and industry type
- Lack of productivity having staff out of the business for periods of time
- Costs associated with replacement staff, travel and accommodation
- Training is often too broad and not applicable to their needs
- Staff leave the business, the education is then lost