Productivity software provider RedPrairie has announced its September 2009 Workforce Management release will introduce an enhanced user interface, enabling greater efficiency and adoptability for its end users. The new release will allow the customers of the company to implement the solution quicker, helping to reduce the overall change management costs, and enabling quicker ROI.
Delivering the solution on the same scalable platform that already supports many RedPrairie customers, Jon Lawrence, RedPrairie VP of Workforce Management, describes the updates as stemming from three trends in usability as a whole.
“In a customer survey we conducted recently, Workforce Management users provided tremendous insight into simplifying daily activities even further,” says Lawrence. “In particular, our users supported dynamic, action-oriented navigation, extendable product functionality, and an integrated experience in accessing other applications. These three features can improve efficiency in daily operations for both retail and hospitality companies.”
Lawrence continues, “Users, particularly store and hospitality managers, don’t necessarily think about application functions in their daily activities – they think in terms of actions that are required to operate the business. Our solution will further simplify the user experience, and enable critical operations activities to be identified and completed in minutes – sometimes even seconds – with a single click.”
Feedback about the enhanced solution from RedPrairie's pre-release surveys has suggested that an even stronger focus on a simplified end-user experience enables managers at the site level to spend more time with their employees and customers. These measures can lead to significant benefits, including increases in sales and customer retention, as well as a higher level of manager satisfaction, with more attention to policy over procedure.
“Our company has had a long history of building solutions to improve efficiency for our customers,” says RedPrairie CEO Mike Moyorus. “We not only want to deliver these solutions to our customers, but increase the rate of adoption of those tools. We value input from all of our clients, and will continue to solicit their input about what we as a company can do to make their businesses stronger.”