World-leading high service distributor of electronics and maintenance products, RS Components has been presented the ‘China Best Customer Contact Centre Industry Promising Star of the Year’ award at the 2011 China Best Customer Contact Centre and CRM Awards.
Organised by Customer Contact Centre and the BPO industry information portal (51Callcenter), the prestigious annual awards event recognises China's best in call centre and customer relationship management.
The awards aim to improve the overall service and management of local customer contact centres while helping to establish industry standards as well as driving the rapid development of contact centres in China.
The 2011 China Best Customer Contact Centre and CRM Awards featured entries from over 500 companies in China, who were judged on strict criteria including the 4Ps contact centre international standard and three rounds of rigorous assessments.
RS Components won the award for displaying a number of key strengths and showing a clear and decisive customer-centric strategy, which translated across the customer service teams, enabled the company to deliver efficient and effective service to their customers.
According to Clement Zhang, Country Manager for RS Components, China, winning the award is a strong testament of RS Components' commitment to local customers to provide world-class service and support.
Award winners at the event also included internationally acclaimed companies such as HP, Sony, eBay, and DHL in addition to local companies including China Mobile as well as the Industrial and Commercial Bank of China.
RS Components and Allied Electronics are the trading brands of Electrocomponents plc, the world's leading high service distributor of electronics and maintenance products including semiconductors, optoelectronics, power tools and protective clothing.