COMPUTER integration is maintaining speed and efficiency of product supply through the nationally integrated Trade Counters from RS Components.
With next day delivery being a standard service for all of its catalogue items, the software-based order and delivery system has played a pivotal role in the company's move towards being the first one-stop-shop for industrial component requirements.
"Our Trade Counters are located in Brisbane, Sydney, Melbourne and Perth, so we cover a lot of ground geographically when we supply product," RS Components general manager Martin Pangels said.
"A fully integrated, real-time computerised system allows us not only to process orders promptly from our head office in Sydney, it also constantly keeps us abreast of the stock level of all product lines in every Trade Counter in Australia."
When ordering, customers call 1300 656 636 which is received by an internal bureau at the Sydney Head Office. This order is immediately entered into the computer system, which almost instantly prints the requisition for same day dispatch (if ordered before 6PM EST).
Should a client use this service for a call-and-collect order from, say, Perth for collection within half an hour, the 1300 number processing system automatically sends the order to the Perth office. RS Components 02 9681 8583.