RAND Worldwide has announced the rollout of its leading suite of services to support companies implementing Pro/Engineer Wildfire mechanical design software from PTC.
The Rand Global Services group (RGS) is offering a full range of unique technical education, consulting, migration, implementation and process enhancement services to streamline and ensure that the process of migrating to Wildfire - the latest upgrade to Pro/Engineer - is completed effectively and error-free.
While the Wildfire upgrade has received a number of positive reviews, the Gartner Group, one of the leading industry analysts, recently noted that implementing Wildfire - as well as PTC's Windchill solutions - are more challenging processes than many companies expect.
Gartner cautioned: "Users should insist on demonstrations of Wildfire and Windchill-based solutions and schedule pilots to assess capabilities and performance. Established customers should also evaluate training and technical logistics to migrate from the current version of Pro/Engineer."
RGS executive vice president Joe Oswald said Pro/Engineer was one of the best mechanical design technologies in the world.
“It is also complex and often improperly implemented and used. Wildfire is built on the same, powerful but complex legacy architecture, but with a re-worked interface, layout and process-design.
“There is considerably more difference between the old system and the upgrade than most users expect,” he said.
"We have specifically developed services to provide the critical bridges between these two environments and to ensure that users incorporate the best practices and processes to enable them to get the most of the technology."
As the world's only global independent services provider supporting Pro/Engineer, Rand Worldwide has delivered complete product and services support for Pro/Engineer for more than 12 years.
The company has also developed several complementary technologies supporting Pro/E, solutions that help users to become more productive and to generate a greater return on their investment more quickly.
Most recently, Rand Worldwide has developed new service offerings to ensure that companies successfully implement Wildfire, which is the latest upgrade to the Pro/Engineer suite.
For example, Rand Worldwide announced its offering of an introductory, expert-led training course to assist new users of Wildfire earlier this year, and update classes are currently running in the United States and the United Kingdom.
Original course materials for the five-day sessions were developed and produced by ASCENT - Center for Technical Knowledge, the company's curriculum development division.
Rand Worldwide also offers a specially-designed migration package and full implementation services to assist companies to move from Pro/Engineer 2001 to Wildfire as quickly and smoothly as possible.
This includes data migration methodologies to move legacy data to the new platform, as well as process and best practices support.
"Our track record of implementing and supporting Pro/Engineer, of developing complementary technologies like Modelcheck and iTools, writing original curriculum, developing the best available expert-lead, customised and e-learning technical education services and of doing whatever it takes to solve the many complex problems that arise with implementing the technology in the real world environment of mechanical design, should speak for itself," said Rand Worldwide CEO Brian Semkiw.
"There is no other company in the world with our experience, our unbiased technology independence, our global capabilities or our services guarantee, that is as qualified or committed to ensuring that companies properly implement Wildfire and then earn a rapid return on their technology investments."