Understanding ISO 9001:2000 can be difficult to the new comer. Then having the responsibility of trying to interpret and apply the standard to one’s organisational activities and management practices can seem like a headache.
QA-Z Consulting Specialists has provided information, aiming at demystifying the intent of ISO 9001:2000 for the newcomer and existing Quality Managers.
The task still remaining will be the know how to apply the concepts to one’s own procedures. However, having some explanation should be of considerable assistance.
Definition of a document:
It is fair to say that documents refer to the paper found cluttering every office. However, documents can also be drawings or diagrams, flowcharts, words on audiotape, images on videotape, company policies, machine operating instructions, standards, (external), procedures, management systems etc, and information available from computers.
While these are all considered as documents, the Standard ISO 9001:2000 and other standards; AS/NZS 4801 (OH&S) and ISO 14001 (Environmental) categorises documents into documents and records. Therefore, documents must be considered in light of their status in order to conduct internal control over them as dictated by the appropriate standard.
Difference between documents and records:
Records are historical evidence of some activity occurring. Documents do not record historical evidence of a member of staff or customer.