QA-Z Consulting Specialists explain External Documentation (4-Sep-2008)
QA-Z Consulting Specialists have explained the External Documentation part of ISO 9001’s Clause 4.2.3.
When introducing quality assurance to a newcomer, it should be understood that quality assurance essentially means meeting customer requirements.
Everything about quality assurance ensures that customers are satisfied and receive exactly what they ask for.
The quality logo achieved through ISO 9001 certification, declares openly to the world that from the point of customer enquiry to delivery of services - systems are implemented to protect the customer’s requirement and ensure that customer expectations are met.
Quality focuses on every stage of development including recording and confirmation of enquiry, checking of available resources, quotations, testing of product/service, traceability, handling of customer property, verification of purchased parts, storage, packaging and delivery etc. and extends to criteria for selecting suppliers and monitoring of supplier performance.
All this to ensure the end product/service conforms to what customers ask for. Providing quality services attracts paying customers and unlocks financially rewarding contracts.
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