Airmaster Australia are heating, ventilation, air conditioning and building automation specialists. From their headquarters in Melbourne and with offices in most Australian capital cities, the company provides 24 hour service nationally and offer a speedy target response time of two hours.
Airmaster Australia need proactive approach to service delivery and require the ability to provide customers with in-depth information relating to their equipment, service contracts and maintenance schedules.
Over the years, Airmaster Australia had developed three main corporate IT systems to help manage the business and to deliver the necessary information to customers.
Airmaster Australia required a single, integrated financial system that could also be extended to manage the depth of detail contained in their maintenance contracts.
Evaluations led to the short listing of two solutions - Pronto and a Microsoft Dynamics GP solution that combined the core Microsoft Dynamics GP software with fully integrated Job Costing and Service Management modules developed by Microsoft partner, WennSoft.
Pronto could not handle maintenance in the detail they required, so they signed up for the Microsoft and WennSoft solution.
Other big pluses for the Microsoft solution were its user friendliness and availability of mobility – for seamless connection of data between the office and field staff.
The initially selected implementation partner was a small organisation without the depth of experience or resources that Airmaster Australia required. As a result, the project soon ran into problems and within seven months, Airmaster called in Professional Advantage to take over.
These efficiencies have been achieved through system automation in a number of areas. The manual banking system that required cheques and signatories has largely been done away with, replaced by electronic creditor payments. The savings in paper, time and other resources has been significant.
The single database has reduced data entry and delivered a corresponding reduction in the potential for manual error.
Kevin Schoenmakers, WennSoft Product Manager at Professional Advantage, comments that the new system has improved availability of information for Airmaster Australia and provided the company with multitude of reports, helping it better track performance of the maintenance contracts and ensure that customer requirements are met.
As a next step in this direction, Professional Advantage are now discussing implementing Analysis Cubes for WennSoft – a business intelligence solution developed by Professional Advantage.
The introduction of a graphical schedule board has enabled anyone within the company to identify at a glance outstanding service calls, confirm upcoming jobs or check where a technician is.
The company’s first impressions – particularly in relation to the integration of the solution - were good. The layout of the software is driven by Microsoft Dynamics GP. Being Windows-based it is familiar and quite easy to learn.
In July 2008, a large national retailer with over 70 sites across Australia, awarded Airmaster Australia their mechanical services contract.
It included a requirement for up-to-the-minute electronic maintenance data, so that Airmaster Australia could tell the customer what was serviced and when. The technology that Airmaster Australia are now using helped to win the contract.