Expanding on its drive to provide not just software but also all the necessary backup and technical upgrades demanded by the cabinet making industry, Planit has added an experienced integrator to its ranks.
Terry Hay is covering the New Zealand market from his base north of Auckland and has hit the ground running.
Intensive training from Planit has seen Hay complete various turnkey installations in Australia and New Zealand as well as standard product training classes and manning of the technical support desk at the Planit’s office in Sydney.
Terry Hay is an important asset to the organisation as apart from his technical ability, he has strong capability in building relationships, supporting customers and positioning the clients to expect a long term partnership arrangement.
Terry Hay spent 27 years in the Royal New Zealand Air Force working in various units and at various levels. During this time Terry Hay was involved in some large software implementation projects where he experienced and managed the transition of those units within the Air Force as they moved from manual to automated systems.
In the middle of 2003, Terry Hay moved into the construction industry; managing a building and joinery company in Kumeu. In this position, one of Terry Hay’s major goals was to use his experience from the Air Force and research new automated systems for design and manufacturing kitchens.
It was here that Terry Hay’s experience with Cabinet Vision began and this knowledge was integrated with his valuable understanding of CNC (computer numerically controlled) machinery.
While implementing the improved system, Terry Hay gained tremendous knowledge and experience on the difficulties and questions that company owners and managers normally face during the decision-making and implementation process.
According to the sales and marketing director of Planit: Understandably, the cabinet making and woodworking sectors in both Australia and New Zealand are apprehensive about making the jump from saws to CNC machines.
It can be a daunting prospect to completely change the way a business is running, yet a lot of that fear originated because virtually all software suppliers do not have any level of post sales support or partnership structure.
But with people like Terry Hay on board, New Zealand companies – just like their Australian counterparts – now have a good reassurance with his knowledge of the market and technology.
Terry Hay is able explain thoroughly and ensure new and existing users are completely comfortable with their investments and, of course, making increased profit as a result of its implementation.