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PSG on how to become a licensed crowd controller

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The private security industry in Victoria is regulated by the Victoria Police Licensing Services Division. Several categories of licensing exist for private business operators and employees.

A crowd controller is defined by the Private Security Act 2004 as a person who is employed or retained principally to maintain order at any public place by doing all or any of the following:

  • Screening entry into; or
  • Monitoring or controlling behaviour in; or
  • Removing any person from; or
  • Otherwise maintaining order in – Any such place, unless that person is doing nothing more than securing or checking that persons allowed admission
  • Have paid for admissions; or
  • Have invitations or passes allowing for admission
  • To work as a crowd controller, a person must hold a security licence issued by the Licensing Services Division.

Steps to obtaining a crowd control security licence

All new crowd control licence applicants must:

  • Successfully complete the approved training requirements delivered by an Victoria Police accredited training organisation
  • Undergo a criminal history check
  • Supply two character references

Security licence training requirements

The following units of competency are the minimum entry-level requirement for licensing as a crowd controller:

  • PRSSO201A: Communicate effectively in the security industry
  • PRSSO202A: Maintain workplace safety
  • PRSSO203A: Work effectively in the security industry
  • PRSSO204A: Work as part of a team
  • PRSSO205A: Provide security service to customers
  • PRSSO206A: Provide first aid
  • PRSSO207A: Respond to security risk situation
  • PRSSO211A: Monitor and control individual and crowd behaviour
  • PRSSO305A: Manage conflict through negotiation
  • THHBFB09A: Provide responsible service of alcohol

The units have been selected by the police from the Asset Security Training Package PRS03. Each unit is nationally recognised and can only be delivered by a Registered Training Organisation (RTO).

In addition, all Registered Training Organisations delivering training for security licensing purposes must be accredited by Victoria Police.

Security licence training fees

Security licence training fees vary between Registered Training Organisations.

PSG Australia is a Registered Training Organisation Provider Number 21750 and accredited by Victoria Police to deliver security training for licensing purposes. PSG provides training to applicants eligible for the Australian Government Work Skills Vouchers Programme.

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