A global leader in minerals and metals processing technology, Outotec, is further expanding its Australian service centre to provide good skills to enhance the efficiency of its customers’ plants.
Outotec’s Australian service centre which is part of an integrated network of more than 10 similar Outotec centres operating globally, is focused on key service areas such as process audits and optimisation, preventative maintenance, upgrades, spare parts management and excellence in training.
Operating from bases in Sydney and Perth with a core of 28 specialist staff, the Service Centre has been expanded and structured to provide vital skills at a time of unprecedented demand for them throughout Australasia and the Asia-Pacific.
A major new appointment has been announced to Outotec’s service centre with the appointment of Steve Turnley as Service Metallurgy Manager, a key role in the growth of the service centre to help customers and Australia and South-East Asia to identify and remove process inefficiencies and bottlenecks.
In addition to having more than ten such service centres on six continents, Outotec will maintain its position at the forefront of innovation globally with two in-house research centres, eight laboratories and four test plants.
Outotec’s 1,800 professionals working together with a broad network of international subcontractors generated annual sales of EUR 740 million in 2006.
Outotec is investing strongly in the skills and facilities of the Australian Service Centre as many companies are urgently looking to outsource roles previously managed on-site.
With current industry shortages of skilled labour, sites are increasingly focused on areas where their plants, processes and personnel skills can be improved.
Resulting benefits can include optimised processes and greater profitability, reduced risk of breakdowns, increased technology life, increased safety and motivated plant personnel.
The service centre has specific areas managed by dedicated, highly experienced teams:
- Spares department – site-specific spares list management, facilitating streamlined inventory control by sites
- Service department – preventative maintenance, troubleshooting, equipment audits and commissioning
- Customer training department – training courses provided on- and off-site throughout Australia
- Plant upgrades and optimisation department – plant audits, overhauls, upgrades and improvements, all targeting improved processing and performance
- Projects department – design and construct, turnkey projects
There are many scenarios where Outotec’s service centre can lessen the load on sites. For example, some do not have easy access to accurate parts information. This can be a nightmare, sometimes resulting in wrong parts being ordered.
Some spares, particularly those with long lead times, are critical to preventing prolonged downtime. Its spares department offers site-specific spares lists, assisting maintenance planners with comprehensive inventory control and ensuring prompt supply of genuine OEM spare parts.