Oracle has announced that Tasmania, Australia's Aurora Energy has selected Oracle Utilities Customer Care and Billing to assist in the ongoing delivery of superior customer service in the Tasmanian and Australian national energy markets. Aurora Energy plans to implement the solution to help manage customer account and billing information in near real time and continue providing quality customer experiences as more energy providers enter the Tasmanian market.
"Excellent customer service will play an increasing role in our ability to maintain and grow our competitive advantage in anticipation of Tasmania's increasing contestable retail electricity market," said Paul Bloomfield, General Manager for Retail, Aurora Energy. "We selected the Oracle Utilities solution for its flexibility and scalability in helping us manage and access our customer and billing information. Ultimately, this will help us continue to deliver the best possible service to our customers."
Headquartered in Hobart, Tasmania, Aurora Energy is a Tasmanian government-owned electricity distribution and retail company. The utility serves a population of more than 260,000 residents and businesses spread across 68,000 square kilometers (26,000 square miles). Aurora Energy seeks to provide complementary customer solutions in energy, telecommunications and utility infrastructure services to Tasmanian homes and businesses and to niche markets outside Tasmania based on demonstration of expertise in its core markets.
"We're very pleased Aurora Energy has selected Oracle Utilities to help achieve its goal of continued excellence in customer experiences," said Brett Roveda, Vice President and APAC General Manager, Oracle Utilities Global Business Unit. "This effort underscores Oracle's strategy to deliver tangible business value to our utilities customers through flexible and scalable solutions."