Royal Mail select Blackbay’s mobile worker solution to improve the customer experience for tracked services (7-Oct-2008)
Blackbay, providers of postal and logistics mobile workforce solutions, have announced that Royal Mail have chosen Blackbay’s Delivery Connect solution to provide a real-time mobility solution for Royal Mail’s tracked products, including special delivery and recorded signed for.
Real-time Mobile Worker Solutions - For Service On The Move
Product/Service Name
Delivery Connect and Service Connect Mobile Workforce Solutions
Are you challenged to improve customer service, boost efficiency and productivity and remain competitive in a demanding commercial, civic or social environment? Blackbay's mobile solutions for supply chain and field service mobile workforce’s could be giving you the edge.
Blackbay’s core mobile worker applications offer organisations significant return on investment based upon reduced costs, increased sales and improved productivity and service levels. Blackbay develops these solutions both on handheld intelligent devices (PDAs and Smartphones) and the back-end infrastructure required to manage the service.
Delivery Connect: Delivery Connect supports a wide range of logistical operations from point-to-point pickup and delivery through hub-&-spoke,
depot operations and asset or equipment tracking. Delivery Connect is
designed to improve supply chain management, information flow and accuracy, and boost customer service. Features include
• Automated job dispatch
• Barcode and RFID scanning
• Dynamic stock management
• Proof of Delivery
• Text messaging
• Time and event tracking
• GPS based navigation
• Equipment tracking
Service Connect: A business mobility solution targeted at field service business. Whether you have 20 or 200 or 2,000 mobile field workers, Service Connect enables your organisation to make significant efficiency and productivity gains through improving communication and information flow between field workers, administrators and management. Features include
• Automated job dispatch
• Real-time action and event tracking
• Real-time base and in-vehicle stock management
• New quotes and jobs can be created in the field
• Automated service and inspection forms
• Distance and fuel tracking
• Text messaging
Blackbay has also developed a range of rugged and reliable cradles and accessories to accompany our Delivery Connect, Service Connect and Blackbay Housing Connect solutions. Our latest cradle, the VMC2500, designed for the Motorola MC70 can be viewed on our website.
Differentiating Features
Improved administration and management control Shorter job life-cycles and more jobs accomplished in a day Greater administrative accuracy and improved management information Faster, more consistent communication Time savings and an increase in productive hours Reduced transportation costs Integrated satellite navigation minimises time between jobs Environmental gains through reduced travel times/distance Better accuracy in time and materials sign-off Tighter stock/inventory management Overall improved customer service and worker efficiency
Contact Blackbay
More News
Blackbay News
Blackbay introduces new features to mobility solution (14-May-2008)
Blackbay has introduced a range of enhanced features to its mobility solutions, Delivery Connect and Service Connect, to ensure it delivers optimum solutions to its customers.
Blackbay has introduced a range of enhanced features to its mobility solutions, Delivery Connect and Service Connect, to ensure it delivers optimum solutions to its customers.
Blackbay’s Delivery Connect mobile tracking solution for DPD Ireland (14-May-2008)
Mobile workforce solution enables real-time visibility for customers across Ireland. Blackbay, a provider of market leading real-time mobile worker solutions, has announced that DPD Ireland, formerly Interlink Ireland, has chosen Blackbay’s Delivery Connect mobile tracking solution to enable the real-time online tracking of deliveries for DPD Ireland’s customers.
Mobile workforce solution available from Blackbay (12-Dec-2007)
A mobile workforce needs a record of the jobs it has to do, and companies need a record of the jobs in progress and those outstanding.
A mobile workforce needs a record of the jobs it has to do, and companies need a record of the jobs in progress and those outstanding.
Dyson wins best use of technology prize (19-Nov-2007)
Dyson has won the best use of technology awards at the Sunday Times' Profit Track awards dinner.
Dyson has won the best use of technology awards at the Sunday Times' Profit Track awards dinner.
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