The new Olympus Customer Experience Centre (CEC) in Melbourne is designed to enable customers to experience the complete range of Olympus products.
The CEC, which opened early this year at the Olympus Australia headquarters in Melbourne, incorporates comprehensive training and demonstration facilities, and represents Olympus' commitment to the development of new technologies, products, and services that offer the best solutions for its customers.
The Olympus CEC features a fully functioning integrated operating theatre where customers can gain hands-on experience of the latest versions of equipment and software. Highlights of the training theatre include Olympus’ surgical, urology, ENT and energy products including the world-first, award-winning ENDOEYE FLEX 3D video laparoscope that provides surgeons with a live 3D image during laparoscopic cases.
A fully functioning integrated endoscopy room features HD endoscopes, endotherapy products, endoscopic ultrasound, capsule endoscopy as well as a prototype workstation to house the endoscopic equipment. All the medical suites have full digital integration including centralised equipment control, HD video streaming, HD documentation solutions and one-touch equipment setup.
Demonstration and training areas have also been provided for other Olympus divisions, including an integrated microscopy laboratory and a digital camera and audio recording display allowing customers a truly hands-on experience of the latest products. Industrial customers will have access to products utilised in non-destructive testing, remote visual inspection, materials analysis by X-Ray fluorescence, and high-speed imaging.
Olympus has also set up the National Service Centre, where cleanroom conditions have been implemented to disinfect, assess and repair Olympus equipment in-house. A viewing walkway around its perimeter allows customers to view the highly-skilled work undertaken to repair their equipment.