NetSuite Australia announces that Victoria’s Port of Portland has gone live with NetSuite. The Victorian bulk port has streamlined shipping business by replacing four on-premise software systems with NetSuite Cloud.
NetSuite Inc. is an industry-leading provider of cloud-based financials/ ERP and omnichannel commerce software suites.
The Port of Portland has replaced Epicor for financials, Astea International for shipping, accounts payable and receivable, HR3 for payroll, and MEX for maintenance, projects and operations, with a single instance of NetSuite for financials, payroll, project management, asset management and shipping.
Port of Portland was able to significantly improve the efficiencies of its financials and project management capabilities with NetSuite, as well as streamline its ship scheduling process to support its growing customer base of exporters.
A deep-water bulk port located between the ports of Melbourne and Adelaide, Port of Portland is the international gateway for the Green Triangle Region, responsible for nearly two-thirds of Australia’s wood production. The Port specialises in the import and export of bulk commodities, particularly agricultural, forestry and mining products, as well as aluminium and fertiliser.
Focused on growing its customer base of exporters, Port of Portland needed to update its core business systems to support this future growth. The existing systems were not only outdated but also lacked integration, which required a lot of inefficient manual processes leading to data inconsistencies.
After reviewing a number of on-premise solutions such as Technology One, Klein Ports, One Port and Microsoft Dynamics NAV, the port turned to NetSuite’s fully integrated cloud-based business management solution to future-proof its business, as it was the only solution that met all of its requirements.
According to Kara King, company accountant for Port of Portland, being a small-to-medium business with only 55 employees and 20 operational maintenance staff, NetSuite’s cloud-based solution would allow them to be cutting edge with the latest advancements in technology, without having to manage and upgrade it themselves. Without a full-time IT person and being in a remote location, having NetSuite helpdesk at their fingertips was an important factor.
In conjunction with NetSuite’s cloud-based business management solution, Port of Portland is also able to leverage NetSuite’s SuiteCloud Developer Network (SDN) Partners – i-Seaports for shipping and Infinet Cloud for payroll, which have built SuiteApp on the NetSuite SuiteCloud Computing Platform and have achieved Built for NetSuite verification.
Built for NetSuite is a program for SDN partners that provides them with information, resources and a method to verify that their applications and integrations meet new NetSuite standards and best practices, giving NetSuite customers additional confidence.
The ability for NetSuite to fully integrate with i-Seaports’ advanced shipping capabilities was another key driver for Port of Portland’s decision to select NetSuite. The integration provides the port with a traffic management centre to manage all aspects of a vessel call from reservations to departure, as well as a communications co-ordination centre to coordinate notifications, updates and communications at every point of a vessel call. All of this shipping functionality is fully integrated with NetSuite’s financial capabilities, further streamlining the entire process for Port of Portland.
The Infinet Cloud Payroll SuiteApp was specifically designed for Australian businesses looking to streamline payroll services and provides all the functionality Port of Portland needs to fulfil its payroll responsibilities from tax and superannuation calculations, through to employee payment and leave accrual.
Since implementing NetSuite, Port of Portland now has complete visibility into its entire business, with all components now automated and fully integrated with each other in real-time, from ship scheduling and project management, all the way through to finance. This has significantly improved the reliability, accuracy and integrity of its data, which it can now better manage moving forward. With most staff having access to NetSuite, they now have access to the data they need to do their jobs efficiently and help grow the business.
NetSuite has also had a significant impact on Port of Portland’s operations and maintenance division, where staff are paid using timesheets. The previous system of employees filling out handwritten timesheets has now been automated within NetSuite through the full integration of project management with payroll, which has significantly improved the accuracy and management of data. Port of Portland estimates it has saved at least 50% of time for payroll and possibly more for administration, freeing employees up to focus on more value added jobs.
Moving forward, Port of Portland plans to implement NetSuite’s CRM functionality, which will support its move to attract and manage new customers. This will give all employees a complete view of every interaction with its customers, further streamlining its business and improving customer satisfaction.
Mark Troselj, managing director of APAC and Japan for NetSuite comments that Port of Portland’s executives and employees now have the functionality, information and tools they need to manage key aspects of their business better and streamline operations. He adds that NetSuite now supports Port of Portland's financial and operational efficiency, delivers real-time visibility and consolidation, and also provides flexibility for customisation to fulfil its unique needs within the shipping industry.
More than 16,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud.