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Customer service software from NetSuite Australia

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Customer service software from NetSuite Australia  provide supportive services designed to help users not only to reduce costs and improve customer retention, but also for upselling and driving more revenue. Netsuite CRM+ customer service software provides a cloud computing solution applicable with all other NetSuite functions, helping users improve customer satisfaction, attract new customers and lower service costs.

Other features and beneifts of NetSuite CRM+ customer service software include:

  • Access to a complete 360 degree view of key customer data in real-time
  • Call center capabilities allow users to assign, track and escalate cases to serve customers more quickly and efficiently
  •  Ideal for remote call centres and workers with customer service information available any time, anywhere
  • Customer satisfaction tracking in real-time
  • Support team availability any time, anywhere
  • Sales, service and fulfillment organisations linking to drive more revenue
  • Increased response accuracy and reduction in response time with integrated knowledge base
  • Real-time case data delivered straight to the users' NetSuite dashboard
  • Online case creation and self-service case updates
  • Different customer case responses including e-mail, phone and fax
  • Different types and levels of information publishing on different topics and solutions
For fully featured customer service software, NetSuite Australia provide a product that is robust, comprehensive and that provides complete visibility over customer service data.

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