A Sydney based company is a distributor of books, artifacts, cards, antiques and other contemporary gift items and house wares. The company ships their products to approximately 700 retailers around the world as well as taking online orders directly from individual consumers.
- Order accuracy increases from 70% to 99.9 %
- Order picking time down from 30 minutes to 4 minutes
- Real-time visibility into warehouse inventory Levels
- Unit items shipped per day up from 300 to 1000.
New Age & Beyond managed a 10,000 square foot warehouse using a paper based system. Ten warehouse staff had to rely on their memory to find products needed to find their orders, and inventory tracking was done using MYOB Accounting System.
“Everything in our warehouse was categorized by product type and the order fillers had to search through the aisles for products similar to what they were trying to ship,” says Jason.
“Relying on our staff to locate product by memory proved to be an ineffective way to operate. We recognised that we needed a system that would help us better manage our inventory and increase customer service levels”.
As the business grew, the manual system began to pose significant threats- orders typically took 30 minutes to pick and order accuracy was measured at about 70%.
New Age & Beyond started to struggle with inventory control issues, with no accurate way of tracking the many, and varied products company’s distributes. Safety stock control was a serious problem and back order logs were created.
Not just that many products like gifts and artifacts are difficult to distinguish. Often the size, shape and even colour of the products are the same, the only marked differences being wording and different barcodes.
Because manual paper based system does not allow for picking by barcode , staff members were struggling to find the products the needed to fill the orders- This challenge was negatively affecting both revenue and customer service levels.
With no electronic way of tracking the picking lists once they had been printed, the company was also challenged by lists that would go missing.
Sometimes the same list would be accidentally printed twice, leading to duplication of work.
After months of operating the traditional way the company realised that its current system would not be able to support its growing business.
New Age & Beyond chooses to implement Naxtor warehouse management solution (WMS) to solve these challenges.
Naxtor WMS is a cost effective yet feature rich warehouse management system (WMS) designed for small to mid sized wholesale distributors like New Age & Beyond.
The company is able to optimise warehouse operations by automating the pick and receive and various productivity reports and tools at staff disposal create a paper-free (paperless) warehouse environment.
The warehouse was also integrated with company MYOB accounting system to track backlog orders as well as safety stock levels thus improving significantly inventory situation.
Where previously the staff team would use traditional means such as sticky notes and paper, the system is now updated in real time as products leave or arrive on the warehouse floor.
The WMS has also turned into a powerful benchmarking tool for the organization. Now the warehouse manger able to accurately track its productivity levels throughout the day, and is able to strategically schedule the staff to ensure order completion during busy times.
After only one week installation and training process, the warehouse was able to leverage the full capabilities of Naxtor WMS.
The company was able to equip warehouse staff with PSC falcon line or wireless data collection and printing technologies.