Communications and networking equipment deployed by Moxa has helped a leading digital billboard manufacturer increase the reliability of their control system and reduce maintenance costs.
An industry leader in large-format digital displays such as billboards and video scoreboards, Media Resources has located most of its products, including 48’ digital billboards along freeways and other remote locations. Required to run 24/7 throughout their lifetime of 15-20 years, these remote electronic units created unique engineering challenges for the company. Since each advertisement typically runs for around 10 seconds, even very short periods of downtime can negatively impact the revenue of Media Resources customers and mean the difference between success and failure of the project.
Seeking to build on their reputation as an industry leader in customer service and reliability, Media Resources partnered with Moxa to improve the reliability of their display control system. In addition to providing a reliable service to their customers, the billboard manufacturer would also benefit from enhanced reliability and redundancy that would help them reduce making expensive service calls to remote displays, where large lifts would be required to access and service the control systems.
After reviewing their operational and maintenance costs, Media Resources determined that a smarter remote monitoring solution would allow them to ensure greater uptime for their products and minimise expensive service costs.
Media Resources sought remote diagnostics and the ability to remotely monitor and cycle internal components from off-site, in addition to an ultra-high network security with VPN access and webcam monitoring from Moxa.
Moxa and Media Resources engineers worked closely together to overhaul the control system with a focus on reliability, redundancy and self-monitoring. A Moxa remote I/O unit, the ioLogik E1214, monitors the performance of all components and automatically cycles the component if an error is detected.
In the event the error persists, a Moxa all-in-one router and managed switch, the EDR-810, allows a technician to remotely and securely create a VPN tunnel to assess the situation with the assistance of a Moxa IP camera, the VPort P06-M12-CAM25.
Moxa’s all-in-one router and managed switch allows Media Resources to grant access of the IP camera to clients who wish to personally monitor the products they have purchased from the company. Media Resources is able to offer high resolution video images no matter where their billboards are installed, thanks to the essentially bulletproof enclosure and extra-wide angle lens, which can capture extra large signage products up to 50 feet wide from as close as 8 feet away.
Moxa’s hardware is helping Media Resources offer their technicians and clients enhanced remote management functionality, while the improvements in product reliability and reduction in remote service calls have saved the company both time and money.
According to President & CEO of Media Resources Jeff Rushton, Moxa’s engineering team has been a clear differentiating factor in the success of the deployment, especially with their problem-solving capabilities, even going to the extent of customising a solution when the problem cannot be resolved by an off-the-shelf product.
Rushton observes that all the products they currently use from the entire Moxa range including serial connectivity, secure Ethernet, remote IO, and video cameras demonstrate the same reliability, security, performance, and cost-effectiveness, making Moxa their go-to choice for industrial grade products.
Rushton adds that the money Media Resources has been able to save in support and service thanks to the Moxa solution’s reliability has more than paid for the Moxa equipment. The peace of mind and confidence delivered by Moxa’s product performance and reliability has helped the company excel in their industry.