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CRM solution for manufacturing

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MICROSOFT Business Solutions has announced that Microsoft Business Solutions Customer Relationship Management (CRM) 1.2 has been released to manufacturing.

Microsoft CRM allows businesses to develop and maintain profitable customer relationships through lead and opportunity management, incident management, a searchable knowledge base, and reporting tools. Built using Microsoft Visual Studio .NET, Microsoft CRM is easy to deploy, integrate and customise.

A robust and flexible product, Microsoft CRM allows manufacturers to focus on qualifying sales leads and sharing sales history across different transactions, resulting in an overall improvement in their ability to track complex sales and produce qualified pipeline reports.

The new version of the product will help global businesses take advantage of technology and related services that were previously attainable only by large enterprises with big information technology budgets.

Not simply a scaled-down enterprise solution or a bolstered small-office application, Microsoft CRM 1.2 was designed for companies with 25 to 1000 employees. For small-business customers seeking collaborative CRM, the solution can be deployed with Microsoft Small Business Server.

Microsoft CRM 1.2 is also suitable for most workgroups, departments or divisions of large organisations.

Microsoft CRM 1.2 is available in eight language versions in addition to U.S. English, beginning with International English, French, German, Italian and Spanish, to be closely followed by Brazilian Portuguese, Danish and Dutch.

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