Matthews Intelligent Identification make sure that their manufacturing clients are up and running in no time, once a production problem has been reported. Matthews Intelligent Identification will focus on their service support and reliability at Auspack.
Matthews Intelligent Identification believes that in the current economic environment it is even more important for manufacturers to know that their investment in coding, labelling and traceability solutions does not compromise their production efficiencies and operational budgets.
Matthews Intelligent Identification achieve high rate of fault diagnosis and rectification in the following ways:
- Continually trained and experienced staff
- Escalation procedures for extra support if it is required
- Service vehicles that are continuously replenished with all the required spare parts they need
Matthews Intelligent Identification is a long-time exhibitor at Auspack and has launched many new products at the expo. These, which include RFID labelling equipment in 2001, through to fibre YAG laser coders, which were awarded “Best New Product” at Auspack 2007.
This year’s theme of ‘The Future of Packaging and Processing’ fits the Matthews Intelligent Identification’s philosophy. Matthews Intelligent Identification believe less operational risk, higher reliability and lower cost of ownership are important now and in the future.