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Post-sale support for manufacturers

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article image Tony Panrucker -- helping clients.

MANUSOFT has taken another step to ensure clients fully utilise growth potential in their software investment by forming a consulting service to partner them through times of transitional change.

With ManuSoft DRC (Dynamic Resource Control) software being one of the few manufacturing software products to be made locally, the company believes consulting is imperative in maximising product potential in a market dominated by imported shelf products with little or no post-sales backup.

ManuSoft managing director Tony Panrucker says the new consulting service is a way of helping its clients get back to basics and drill right down into the ManuSoft DRC system to obtain maximum benefits and profit margins without sacrificing staff.

"The difficulty in going from a manual production line to a computerised system is knowing how to best input information, and then recognising that although the production line equipment is still the same it is the thinking that has to be modernised," he said.

"Through our consulting division, what we set out to achieve is basically to partner our clients at the various stages - not only the implementation of ManuSoft but also the expected growth stages associated with it.

"Effectively, this allows senior management to take hold of the system, makes it easier and logical for people to input the appropriate information, and takes the entire operation back to square one so that employees are relieved of the burden of responsibility and freed to concentrate on core duties in a more relaxed atmosphere."

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