Home > Independent research firm names Manhattan Associates a leader in Omni-Channel Order Management Report

Independent research firm names Manhattan Associates a leader in Omni-Channel Order Management Report

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Manhattan Associates has been named a leader in Forrester Research Inc.’s ‘The Forrester Wave: Omnichannel Order Management, Q3 2014’.

The Forrester report evaluated nine vendors in the Omni-Channel Order Management category, reviewing current offering, strategy and market presence. Supply Chain Commerce Solutions Provider Manhattan Associates topped the scores among all vendors in Customer Service, Store Fulfilment, Product Roadmap, and Planned Enhancements.

The Forrester report states that ‘Manhattan Associates has invested 10 years of focused investment in order management to date, and continues to invest in this rapidly growing segment of its technology portfolio. It has integrated core order management capabilities into a seamless interface that clearly addresses the needs of individual business constituents, including store associates who fulfil orders from stores. This key differentiator, along with robust OMS functionality, allows the Manhattan Associates solution to stand out as a Leader in our evaluation. With a heavy retail focus, the solution has proven to scale to meet the needs of top tier retail clients’.

Brian Kinsella, vice president order management, Manhattan Associates attributes the leadership position in the Forrester report to the company having worked with a number of innovative retailers over the course of the last ten years. He explains that omni-channel transformations or construction of the technology to support that transformation cannot be an overnight process for any business.

Manhattan Associates’ Omni-Channel suite of solutions, including Order Management and Store Inventory and Fulfilment, helps retailers provide great omni-channel customer service, leverage inventory throughout their networks to maximise sales, and execute omni-channel processes within their stores. 

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