Home > Borders Group selects Manhattan Associates’ labour management solution

Borders Group selects Manhattan Associates’ labour management solution

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Borders Group, managing more than 1,200 Borders and Waldenbooks stores around the world, has selected Manhattan Associates ’ Integrated Logistics Solutions to help consolidate its flow-through and store replenishment supply chain operations into one distribution centre footprint for both store formats.

“We selected Manhattan Associates’ Labour Management solution for its comprehensive capabilities. Its ability to support our incentive-based pay program and engineering labour standards was the distinguishing factor,” said Mani Krishna, director of industrial engineering at Borders Group.

“The Labour Management solution's built-in pay calculations can be exported to our payroll system. With the solution’s integration to Manhattan Associates’ Warehouse Management and Performance Management solutions, we can set performance targets for individual tasks within the warehouse and exchange information with our facility workforce—calculating estimated and actual time for completing a task and assessing associates’ general performance percentages based on daily activities.”

Borders selected Manhattan Associates' Labour Management solution because it offers capabilities that stood out from other labour systems. The solution supports Borders' training curve program for bonuses, which helps encourage new employees by allowing them to qualify for bonus pay as they learn their jobs.

The Labour Management solution also provides Borders with an automated version of the time card, eliminating paperwork and manual entry of time cards. The solution also has the ability to measure performance at multiple levels, based on employees' individual performances as well as the performance of the departments that they support. This provides supervisors with a more accurate view of the effect that the performance of different employees and departments is having on overall production.

Leading supply chain solutions provider, Manhattan Associates, is seeing growing interest in the Labour Management component of its integrated Supply Chain Solutions as more companies examine operational costs to maximise revenue and realise that the workforce is a potential source for significant savings. According to a recent AMR Research report, typical gains from labour management software include a rise in productivity of up to 20 per cent or more for warehouse operations1. Manhattan Associates works with companies looking to improve supply chain performance and motivate employees through the implementation of its Labour Management solution.

Manhattan Associates’ Labour Management solution provides deep functionality and built-in integration to other supply chain execution systems to help supervisors and associates establish standard labour processes, monitor and plan individual tasks, encourage teamwork and offer incentives programs—all ways to help improve daily performance. The Labour Management solution helps companies:

• Increase productivity across all warehouse functions;

• Improve customer service through increased accuracy and quality;

• Enhance management effectiveness;

• Plan and allocate resources by the day, week, month and year;

• Maximise asset utilisation for improved throughput;

• Measure performance against labour standards;

• Calculate incentives and develop payroll calculations;

• Save time by enabling user configured performance reports.

“Manhattan Associates has a proven track record of delivering innovative supply chain solutions to help our customers meet their goals, grow their businesses and drive operational excellence,” said Jeff Mitchell, Manhattan Associates' executive vice president, Americas.

“Our Labour Management solution helps companies transform performance for greater productivity, lower operational costs and more satisfied customers. Fully Web-enabled and available standalone or integrated with our Supply Chain Solutions, Labour Management enables users to plan and forecast their resources at the tactical and strategic level based on ASNs, distros, orders and receipts. This allows users to translate upstream demand information into an executable operational plan—enabling the demand-driven workforce."

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