MRO Software has released the Maximo Enterprise Suite asset management system.
The system provides users with results-driven asset management services that sustain a high return on their asset investment. It allows business processes built around real time asset information, service level performance standards and effective response plans.
It combines information about the assets, the customer and the related services in a single system.
As more asset management and maintenance organizations adopt the asset management services model, there is an increased need to track and deliver activities and processes against service level agreements (SLAs), or other metrics that directly connect to overall company performance. Critical capabilities for a strategic asset management solution include work management, asset management, inventory management, procurement, contract management and service management. Managing the assets involved in the delivery of a given service is critical to any strategic asset management solution.
The system delivers an increased breadth of enterprise asset management functionality, including service and contract management, service desk, service catalogues, SLAs and response plans.
It includes enhanced IT asset management capabilities combined with IT service desk functionality that is based on the guidelines of the IT infrastructure library. For organisations managing IT assets within a service management model, it is important to develop and maintain a similar service strategy both for the users of IT services and for the company as a whole. IT assets should be managed to maximise the value they deliver to the business by ensuring software license compliance, lowering costs on leases, acquisitions and inventory, and delivering high-quality IT services to the business.
The system delivers comprehensive lifecycle asset management as well as offering service desk capabilities such as incident, problem, change and release management, call tracking and self-help. In addition it enables IT organisations to establish SLAs with the business and link the IT asset and service management processes.
The growing focus on the strategic asset management model will increase the market for third-party service providers that deliver asset management services and activities. The Maximo Enterprise Suite will allow these organisations to actively manage all activities undertaken in support of a customer service level guarantee. Asset owners using the system will have access to all the details of the outsourced activities for future use, including negotiating contract and service levels.