Bickford Australia is an Adelaide-based cordial, soft drink and juice manufacturer, and when National Logistics Manager, speaks about business partnerships, it is more than uttering platitudes.
According to Bickford Australia, the relationship it has with Loscam, and has been forged over many years. Bickford's Australia finds the Loscam people have a personal approach that just cannot be bettered.
Loscam people go out of their way to assist Bickford's Australia. Bickford's Australia has many suppliers but none of them like Loscam. With a company like this, Bickford's Australia has few problems.
Bickford's is a South Australian institution and can trace its lineage back to 1839 - although in those days Bickford was dispensing medicines of the day. It was not until 1874 that Bickford got the taste for cordials and aerated drinks, and what developed was the famous Bickford's Lime Juice Cordial, which has won many awards.
In fact, such has been the success of Bickford's cordial business, Bickford's cordials are now the market range of premium cordials in Australia, with strong distribution in each state.
Today, the company operates from a manufacturing site at Salisbury. Production occupies 6,000 sq metres with adjoining warehouse and distribution a further 6,000 sq metres.
Bickford is currently using between 2,500 and 3,000 pallets a month, the standard of pallet has steadily improved over the past two or three years
The quality of the pallets Bickford gets from Loscam is good. Bickford supplies the major chains and its products are going into the distribution chain on Loscam’s product. The last thing Bickford wants is a good range, on a broken pallet.
The major chains will not accept pallets with missing boards as it becomes a safety issue. According to Warehouse Supervisor when the company started, it was a relatively small operation. But now it has become a multi-million dollar company.