LINDE Australia has upgraded its fleet management capabilities and invested heavily in hardware, software and personnel in this increasingly important area of expertise.
This significant capital investment not only meets Linde’s own specific business needs, but also delivers a solution that can benefit all forklift users.
Linde says their foremost aim in making this investment was to enable the company to offer a superior service to current and prospective customers.
Organisations operating forklifts prefer to concentrate their efforts on driving their core business and would rather leave the management of their fleet to the supplier, according to Linde.
The organisation and systems Linde offers are specifically designed to deliver this requirement.
A new Linde Enterprise Solution is at the heart of the company's enhanced fleet management capability.
The Enterprise Solution spans all areas from sales and marketing through to field service and parts.
Linde's mobile service solution provides countrywide real time communication with every service technician.
This works seamlessly with the Linde enterprise resource planning system to deliver customer service benefits that are proving to be extremely popular.
A 40 percent increase in service technician numbers, quicker response times, vastly improved parts availability, improved first time fix rates and documentation accuracy have all won customer praise says Linde.
Direct input of data from Linde’s mobile service technicians, using information such as parts and labour consumption and hour meter readings, enables detailed fleet analysis.
Linde managers use this information to enable them to minimise downtime within a fleet and consistently review each and every truck to drive performance improvements.
The process of continuous improvement is not new to Linde. For example, the Six Sigma methodology has been used in Linde’s service division for almost two years and this has delivered significant improvements, which have underpinned market share gains.
Linde's team of experienced account managers can use the same detailed reporting to make cost saving suggestions in areas such as fleet rotation, utilisation and the removal of avoidable damage.
Linde work closely with their customers, tailoring and managing fleets to match their current business needs – this is part of Linde's commitment to maintaining long term strategic partnerships, while retaining the flexibility to change for tomorrow if needed.
There has been a cultural change throughout Linde Australia since 2004. They now have the people and the support systems to provide a new level of professionalism, particularly on the fleet management front, says Linde.