The Lencrow Group has invested in the IVT technology that streamlines paperwork processes for their service fleet and provides the added benefit of secondary records for customers.
Record management on the road by mobile service technicians is a difficult process and hard to maintain, resulting in additional administrative costs for the organisation.
Lencrow uses the IVT or In Van Technology in its field service vans to eliminate the problem of haphazard records maintenance by service personnel.
Danny Bell, Service Manager for the Lencrow Group is impressed with IVT’s ability to not only scan parts but supervise the location of individual vans via GPS tracking.
Key benefits of IVT include:
- Greater efficiency via IVT’s tracking mechanism that enables the service fleet to be directly responsive to customers
- Allows Lencrow to respond according to location dispatching the closest unit to the customer
- Spare parts can be scanned while on the road with the details linked directly to a back-to-base system
- Enables the service fleet to be aware of spare parts availability for timely repairs
The installation of IVT technology in their service fleet has enabled a win-win situation for Lencrow and their customers.
The IVT units streamline paperwork, allow for quicker repairs and maintenance cycles as well as ensure OH&S compliance.
Lencrow plans to roll out IVT across all its service fleets nationally in 2011.
Lencrow Group is a privately owned company providing materials handling solutions to industries and organisations throughout Australia.
Lencrow Group sells new and used forklifts, hires out forklifts, provides parts as well as executes field service maintenance and repairs.